top of page

GENERAL CONDITIONS

Appointment bookings

  • Payment of the treatment in full is required at the time of booking.

  • Rescheduling or cancellation is possible up to 48 hours before the appointment without any charge. After this period, the amount will be retained.

  • Out of respect for your facialist's time and that of other clients, please arrive on time for your appointment. In case of delay, the session will be shortened accordingly, although your facialist will still maintain the highest possible quality, and you will be charged for the originally scheduled duration.

  • If it is necessary to reschedule or cancel your appointment, you will be contacted as soon as possible.

Treatment packages

  • Payment for a full treatment package is made at the first session. In case of specific constraints, your facialist will listen to find the best solution.

  • Sessions of a "radiance" treatment package must be used within 3 months from the first session, otherwise, they will expire.

  • Sessions of an "iconic" treatment package must be used within 12 months from the first session, otherwise, they will expire.

No obligation of result

  • Aura cannot be held responsible for the long-term quality of the result relative to the client's expectations, as this result depends on multiple factors beyond our control (lifestyle, regularity in self-massages, regularity of Aura sessions...)

Contraindications

  • There are almost no contraindications (pregnant or breastfeeding women are welcome). The only contraindications to facial massages are as follows:

    • Plastic surgery (injections / thread lift) on the areas to be massaged within the past month.

    • Contagious skin disease (herpes / conjunctivitis) to avoid spreading to the rest of the face.

    • Major illness (e.g., cancer): requires written medical approval (as massages affect blood and lymphatic exchanges) - your facialist is available to explain this to your doctor if needed.

    • In case of specific discomfort (fever/common illness/recent dental intervention), we advise you to reschedule your appointment to fully enjoy the session.

  • Before each session, your facialist will confirm that you do not present any contraindications to facial massage. Aura cannot be held responsible for any adverse effects related to a contraindication not mentioned by the client.

Refunds

  • No refunds on massages.

  • Purchased cosmetic products can be returned within 10 days if they have not been opened.

bottom of page